How it works

Tell it what to automate. It handles the busywork.

Your hound takes the questions and requests you answer all day, handles the routine ones, and keeps a record — so the 2 a.m. message about a dripping faucet never reaches you, and the one about a flooding unit does.

DocsHound is conversational process automation for small business. One hound can run a process, serve customers, or support the team — see the three kinds.

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Setup

Plain English. No code. Live in minutes.

You shape the hound in a few taps and test it before anyone sees it. Here's the whole flow.

1

We read your website

Point us at your site and we scan it, so your hound starts out already knowing your services, hours, and FAQs.

2

Pick what to automate

Choose the jobs that matter first — answer common questions, intake a request, book a call. Start with one and add more anytime.

3

Shape the process in plain English

Describe the steps the way you'd explain them to a new hire — "ask for the address and the issue, then email it to maintenance." A few taps, no builder to learn.

The live preview card from setup, for a sample property-management company: when a tenant reports a maintenance issue, the hound asks for their unit, the problem and a photo, figures out how urgent it is on its own, then emails the property manager and emails you a summary. A note underneath reads: it only asks if it can't tell from what they said.
Your process, as one sentence it builds with you
4

Test it live

Chat with your hound yourself and tweak the answers until they sound like you — all before it's visible to anyone.

The try-it step of setup: a test chat where a tenant reports a spreading leak, the hound flags it urgent on its own, emails the on-call team and logs a reference.
Try it as a customer — it handles the easy ones itself
5

Add one line to your site

Paste a single snippet and your hound is live. Update what it knows anytime.

Setup takes minutes; you can be live the same day.

What a hound can do today

Four things it does out of the box.

Simple on purpose — these four cover most of the busywork a small team deals with every day.

Ask

Gather the details a job needs, one question at a time.

Answer

Reply from your website and knowledge, in your words, around the clock.

Send an email

Route a request or a summary to the right inbox.

Create a link

Hand over a booking, payment, or form link at the right moment.

Soon

Deeper integrations are coming to Scale. Zapier first, then Google Sheets, CRMs, and an API, so your hound can write records and trigger workflows in the tools you already use. Until then it emails you what it collected. Every plan starts with ask, answer, send an email, and create a link. Your hound lives on your website on every plan; SMS, WhatsApp, and email are coming as add-ons — see channel pricing.

Insights

A digest of what everyone's asking.

Every conversation teaches you something about your business. DocsHound emails you a digest of what customers and staff asked and the patterns underneath — weekly on Spark, daily on Team and Scale.

  • Spot the questions you should put on your site — or automate next
  • Catch demand and friction early, before it becomes a phone call
  • See what's working without digging through transcripts
The dashboard after the test: the activity thread with the message that needed you marked Fixed and a line reading Saved, your hound uses this answer from now on. Beside it, a test chat where the same question now gets the corrected answer, marked Learned from your correction. The tally reads 1 handled without you, 1 needed you, 0 to fix.
Teach it the right answer and the next chat uses it Soon
Your first hound is free

Set yours up in a few minutes.

Start free, try it yourself first, and get your first insights this week.

Create mine free 7-day free trial · no credit card.