DocsHound’s Intercom integration allows you to create and publish support articles to Intercom in minutes—not hours. Instead of writing from scratch, you can record a simple screen walkthrough and instantly generate a complete, structured Intercom article. This significantly reduces documentation time and improves content consistency for support teams.
Create Intercom support docs in minutes not hours
Turn screen recordings into complete Intercom articles instantly
Record a click-through.
Get a complete Intercom article.
“Extremely efficient. I cannot imagine populating Intercom without it.”
Robert Moore
Teambridge
5 min
Avg. doc creation time
3x increase
Accurate chat responses
0
Manual screenshots
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Automate your Intercom knowledge base
Give Fin the content it needs to answer your customers’ questions.
Try for freeIntercom Integration Frequently Asked Questions
Begin by clicking your profile avatar in the top-right corner of the DocsHound dashboard. From there, select Guide Settings, then open the Integrations tab. In this section, you’ll see the Intercom option—click Connect. You’ll be prompted to authorize DocsHound to access your Intercom workspace. Once access is granted, the integration will be complete, and you’ll be ready to export articles.
For detailed setup instructions, visit:
DocsHound requires permission to read and write articles within your Intercom workspace, which allows it to manage publishing and updates. It also requests access to your list of Intercom admins so you can assign proper authorship when exporting content.
Once the integration is active, open the article in the DocsHound editor. Click the Intercom logo located next to the article title. A dialog will appear where you can choose the Intercom collection, assign an author, and determine whether the article should be published immediately or saved as a draft. Confirm the export settings to complete the process.
Step-by-step details are provided here:
Yes. When you export a revised version of an already-published article, DocsHound updates the existing content in Intercom. This prevents duplication and ensures the knowledge base remains current.
DocsHound supports the export of text, structured headings, images, and other multimedia. If your article includes visual walkthroughs, DocsHound automatically generates step-by-step text instructions to ensure accessibility for AI tools like Intercom Fin, which currently have limited image understanding.
Yes. Screenshots are automatically captured from your screen recording and include predictive annotations. Boxes are drawn around the key UI elements in your flow to make the guide more intuitive and instructional.
Yes. DocsHound includes a fully featured, Notion-like editor with a robust suite of editing tools. You can refine the generated content, structure your article, and collaborate with others before exporting.
Yes. After opening the export dialog via the Intercom logo, you can move an article to a different collection or switch its publish status between draft and published. Re-exporting applies the changes to the same article within Intercom.
Yes. You can invite collaborators directly from the DocsHound dashboard by navigating to the Team Members section. Click Invite, enter the email address of the person you'd like to add, and send the invitation. They’ll receive access to your guide and can immediately begin contributing.
More details are available here:
DocsHound enables your team to rapidly generate the high-quality, structured content that Fin depends on. By closing documentation gaps with automatically created and updated articles, you help Fin provide faster, more accurate answers—freeing human agents to focus on complex cases. This tight integration improves resolution times, reduces manual effort, and ensures consistent, AI-ready knowledge at scale.
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