Everything you might ask.

DocsHound is conversational process automation for small business. You tell it in plain English what to automate, and it lives on your website to answer customers' and staff's questions and run simple processes — collecting the right info, routing it, and taking an action like sending an email or creating a link. See how it works for the full tour.

Minutes, not days. We scan your website to learn your business, you shape the process in a few taps, test it in a live preview, and paste one line of code onto your site. Spark is fully self-serve; Team and Scale include a guided setup session.

No to all three. Setup is plain-English and no-code — you describe what you want in normal language and shape it with a few taps. DocsHound learns from your website and the knowledge sources you point it at. The only technical step is pasting one embed snippet on your site, and your web person or site builder can do that in a minute if you'd rather not.

A knowledge source is a place your hound learns from — for example a page on your website, your hours and policies, or a short FAQ you type in. Plans include a set number: up to 5 on Spark, 25 on Team, and 100 on Scale.

You copy one line of embed code and paste it into your site's HTML or your site builder's custom-code/embed slot. It works on common platforms that let you add a snippet. Once it's in, your hound appears on your site.

Yes to both. You can chat with your hound in a live preview while you build it, before you ever embed it on your public site. Once it's live, you tune it in plain English — add or edit a knowledge source, adjust the tone, or tell it how to handle a specific question. Your insights also surface what people asked, so you know exactly what to improve.

Today a hound can ask questions, answer questions from your knowledge, send an email (for example, route a lead or request to your inbox), and create a link (for example, to a booking page or form). That covers a lot of everyday front-desk and intake work.

Deeper integrations — Google Sheets, Zapier, CRMs, and our API — are on the roadmap and represent our top-tier "full automation." They aren't shipped yet. On live plans, actions available now are asking, answering, sending an email, and creating a link. If a deeper integration is critical to you, tell us — it helps us prioritize.

Insights is an email digest of what your customers and staff asked and the patterns underneath — the questions that come up most, where people get stuck, and what's worth automating next. You get weekly insights on Spark, daily on Team, and advanced segmented insights on Scale. It's one of the most useful things you'll get in week one.

A DocsHound is one configured assistant — typically one per job or audience. For example, one for customer questions on your main site and one for a specific intake process. Spark includes 1, Team up to 5, and Scale up to 15.

Yes. The same product does both — answering customer questions out front, and supporting your team with internal questions and routing behind the scenes. Team and Scale add team seats; Slack is coming, so staff can use it where they already work.

Your hound answers from the knowledge you give it and is designed to stay on topic for your business. No automated assistant is perfect, so we recommend reviewing your insights in the first weeks to catch anything to clarify — and you can tune answers in plain English anytime. When something is better handled by a person, it hands off: it collects the details and routes them to you by sending an email to your inbox or pointing the customer to the right link.

Three plans: Spark $39/mo (250 conversations/mo), Team $99/mo (2,000 conversations/mo, the one we recommend), and Scale $599/mo (10,000 conversations/mo). Messages on your website are always unlimited. Full details are on the pricing page.

Yes — a 7-day free trial, no credit card required, cancel anytime. Build your hound and add a card only when you decide to keep it.

One customer or teammate thread — however many messages go back and forth within it, it counts as one conversation. On your website, messages are always unlimited; conversations are the only thing your plan counts. The SMS and WhatsApp add-ons, when they land, carry a monthly message allowance, because carriers charge per text.

Because charging per message would punish you for helping customers more. You're priced on what your hound does — the plan's conversation allowance — so a chatty thread never costs you extra.

Start with Spark to get live yourself and see the value. Team adds more hounds, more knowledge sources, daily insights, process automation, and team seats. Scale is for high volume and full automation. You can move up or down anytime — no contracts.

No. AI responses are generated through our AI model provider's API (currently OpenAI), and under the API terms we use your data is not used to train AI models.

AI responses are generated through our AI model provider's API (currently OpenAI), and this website is served by Cloudflare. The application runs on dedicated cloud infrastructure. The current sub-processor list — the model provider plus a small number of infrastructure, logging, and analytics vendors — is on our security page.

We take data protection seriously. We're not SOC 2 or HIPAA certified today. For regulated workflows we can discuss a Business Associate Agreement case by case — we'll walk through what data would flow where before anyone signs, and until that's confirmed in writing, please don't send protected health information through your hound. Email [email protected] and we'll give you a straight answer about what's possible.

Yes. You can remove knowledge sources anytime, and you can request deletion of your account data at any point. See the privacy policy for how we handle and retain data.

Soon. SMS or WhatsApp will be an add-on on top of your plan: the add-on costs $20/mo on Spark (500 messages included), $59/mo on Team (2,500 included), and $199/mo on Scale (10,000 included); extra messages are 3¢ each. The email add-on is $20/mo on any plan. Message allowances and rates apply to US numbers; international texting will be quoted before you enable it. You can add or remove channels anytime. Until they land, your hound lives on your website and emails you what it collects. Channels are for conversations with your own customers: messaging is rate-limited and automated loops are blocked.

A conversation is one thread regardless of channel — a WhatsApp thread counts the same way a website thread does, and every channel draws from the same conversation allowance on your plan. Messages on your website stay unlimited; SMS and WhatsApp will carry a monthly message allowance, with overage at 3¢ per message.

Plans are monthly, and you can cancel anytime. You start on a 7-day free trial with no credit card, then add a card to continue. Channel add-ons are coming and will be billed on top of your plan — the SMS/WhatsApp add-on is $20/mo on Spark, $59/mo on Team, or $199/mo on Scale (each with messages included, US numbers); the email add-on is $20/mo.

Yes — monthly, cancel whenever. No contracts and no cancellation fees. You keep access through the end of your paid period.

Your hound stops serving on your site. You can request deletion right away; otherwise your data is deleted within one month of termination, apart from legal and billing records. See the privacy policy for details.

Because there's a 7-day free trial with no credit card, you can evaluate DocsHound fully before you ever pay. For any billing question, email [email protected].

Email [email protected] anytime, or use our contact page. Team and Scale include guided setup, and Scale adds priority support.

Spark is designed to be fully self-serve in minutes. Team and Scale include a guided 30-minute setup session so we can help you shape your first process and go live with confidence. Scale also includes priority support and SSO. Across every plan, you can reach a real person at [email protected].

Yes — that's often the most valuable conversation. A good starting point is your most common customer question or your intake process. Email [email protected] or start building and let your first week of insights point the way. Your team can also use the hound internally — Team and Scale include team seats, and Slack is coming.